In an interview with noted business journalist, Govindraj Ethiraj, on the sidelines of the NASSCOM ILF 2013 summit, Keshav talks about the evolution of the business process management industry from a pure-play India-centric outsourcing model to offering complex decision-making and business transformation support from global locations. WNS today employs highly qualified staff, like doctors, chartered accountants, engineers, statisticians, lawyers, business graduates, etc. Keshav also elaborates on WNS’s pioneering end-to-end vertical structure, technology-enabled platforms and solutions, and its client-centric client partner model.